Apple users unable to accept new iCloud terms and conditions

Update 18/11/24 02:59 pm (IST): Apple now has an official help page for the bug. According to the company, users have to update their devices to the latest iOS, iPadOS, and VisionOS builds to proceed.

Update 14/11/24 12:00 pm (IST): A couple of users claim that they got in touch with Apple’s support team and were able to resolve the problem. One user elaborated on the process they followed:

I had the same issue today. Just got off chat/ call with Apple Support. They were great. The problem has been resolved. So, we did two things, I updated to iOS 18.1, but I also delegated my VPN app from my phone (I can reinstall it if I choose.) So, I’m not certain which of the two variables did the trick. The VPN app caused the update to run slowly. Tech said it may also have interfered with the privacy security of the iCloud T&C acceptance process. Regardless, it is resolved. Apple Support was such a positive experience.

Some other users say that the problem was resolved after they updated to iOS 18 or iOS 18.1. So you can try either of the potential tricks to see if it helps you resolve the issue.

Original article published on November 11, 2024, follows:

Some iPhone and Mac users are facing a frustrating bug while trying to accept the new iCloud terms and conditions. Affected users report that pressing the “Continue” button leads to a loading icon, only for the action to cancel itself without moving forward. This glitch has left users frustrated, as they are repeatedly prompted to accept the terms without success.

The issue seems to affect various devices, with complaints seen across iPhones and MacBooks alike. Users running the latest iOS 18.1 have described trying multiple troubleshooting methods, including restarting their devices, signing out of iCloud, and switching from Wi-Fi to mobile data. However, for many, these steps haven’t provided a reliable solution. Here’s a video highlighting the problem:

“I’ve tried restarting my phone and logging out of my Apple ID, but nothing seems to work,” shared one frustrated iPhone user. Another commenter suggested removing VPNs or changing language settings, which had mixed results among users.

In some cases, users reported a sudden, unexplained fix, where the issue seemed to resolve itself without any direct intervention. For others, the problem persists despite various attempts at troubleshooting. Apple has yet to officially acknowledge or address this issue, so for now, users are left to try these workarounds in hopes that a future update will fix the problem for good.

If you’re facing this issue, you might want to try some community-recommended fixes. Start by restarting your device and then attempting to accept the terms again. Another option is to turn off Wi-Fi and switch to mobile data, which has occasionally helped users move past the glitch. You could also try logging out of iCloud and then back in. Just remember to back up any important data first. Alternatively, some have had success by accepting the terms on a different Apple device linked to the same Apple ID, like a MacBook or iPad.

This isn’t the only problem that’s popped up following Apple’s new iCloud terms and conditions. Recently we also highlighted a bug with Apple Notes which resulted in user notes vanishing from the app after they agreed to the new conditions. That said, patience may be key as we wait for a more stable solution to this terms and conditions roadblock.