Google's sending out apology emails to Chromecast users amidst ongoing 'Untrusted device' disruption

It’s been a few days since Chromecast users with 2nd Gen and Audio devices were left with practically unusable devices as they kept getting an “Untrusted device” error. Now it seems Google has started reaching out to users with apology emails, admitting there’s a problem messing with these models.

The trouble kicked off when these devices stopped connecting to apps and browsers. Users found their trusty streaming gadgets suddenly useless, unable to link up with Google Home, Spotify, or even Chrome. Google’s email doesn’t beat around the bush — it says they’re sorry and promises they’re working on a fix.

So, what’s behind this mess? Every Chromecast has a digital certificate, kind of like an ID badge, to prove it’s legit. Those badges come with expiration dates, and for these older models, time ran out a few days ago. Now, apps and browsers see them as suspicious and refuse to play nice.

We’ve already highlighted why this problem isn’t an easy fix so it explains why Google is sending out apology emails rather than sending out a quick fix. That said, Google’s email has some advice too. They say don’t factory reset your device as it could make things harder when the fix arrives. If you’ve already hit reset, they’ll help you set it up again later. For the impatient, there’s a workaround using the Activity Manager app.

Some are glad Google’s owning up, but others are miffed it took days for the emails to land. One user even griped their email got flagged as spam — by Gmail, no less.

Still, the issue’s complexity explains some of the delay. Google’s urging everyone to hang tight and check the Nest Community page for updates. A fix is coming, but it’ll take a little time. For now, keep an eye out — and maybe enjoy the quiet while you wait.