Roku investigating issue with Paramount+ app not working on its devices

Roku is investigating widespread issues with the Paramount+ app not working on its devices, leaving many users frustrated. Reports across forums, Reddit, and the Roku Community detail a persistent problem: the app loads but refuses to play content, instead showing an endless buffering circle. The issue appears to affect a wide range of Roku devices, including Roku TVs, the Roku Ultra, Roku Streambar SE, Roku Premiere+, and Roku Express 4K+. Oddly, older Roku models running outdated software seem unaffected.

The trouble began surfacing last week, with users trying everything from reinstalling the app to performing factory resets, but to no avail. A few users noted that while Paramount+ works fine on Apple devices, smartphones, or Smart TVs, the problems are exclusive to Roku platforms. Some speculate the issue might be linked to a recent Roku or Paramount+ software update, potentially involving ad-related changes.

Roku’s moderators acknowledged the problem and confirmed an ongoing investigation. They’ve requested users submit device details, Tracker IDs, and app build versions to help identify the cause. Paramount+, meanwhile, has yet to issue a statement on the matter, leaving users guessing whether the glitch lies in Roku’s software or the app itself.

A Reddit user theorized that ad-blocking settings could be a factor, noting Paramount+ works when using cellular data but not over Wi-Fi with ad blockers enabled. Others suggest a broader compatibility issue between the app and Roku’s platform.

For now, users are stuck in limbo, relying on alternative devices to access their Paramount+ subscriptions. If you’re experiencing this issue, Roku encourages sharing device-specific details through their community forums to assist in the resolution. Unfortunately, there’s no timeline for a fix, so you might need to find a workaround like streaming your shows on a different platform or device until then.