Spotify users bombarded with password reset emails, others can't even get them

Update 24/12/24: Spotify has now acknowledged the issue with users receiving emails they didn’t request and is looking into it. While not fully confirmed, Spotify does confirm this issue could be related to users not receiving password reset emails.

We’ve received multiple reports from users that they’re receiving multiple emails for login without password that they didn’t request. This could be somewhat related but ultimately separate from the recently resolved password reset issue.

We’re currently looking into this. We’ll keep you posted with updates when we have them!

Original article follows:

If you’ve noticed your inbox suddenly flooded with “Get back into your Spotify account” emails or found yourself unable to reset your password, you’re not alone. A wave of Spotify users worldwide have reported two simultaneous and perplexing issues: an incessant barrage of password reset emails they didn’t request and others unable to receive the password reset email they desperately need.

In one corner, we have users who received dozens of unwanted password reset emails within hours. They are worried that this relentless spamming could lead to accidental account access if they mistakenly click the wrong link. As one user aptly put it, “There’s no limit on how often someone can request a password reset for my account, and it’s maddening!”

In the other corner, some Spotify users are unable to get the password reset emails they’ve requested. Frustrated users trying to log in on new devices have been left stranded because the crucial reset email never arrives. And the plot thickens: those who changed their email addresses reported spam shifting to their new accounts, raising eyebrows about whether there’s been a data breach.

Spotify has officially acknowledged the problem of users not receiving password reset emails. A moderator on the company’s support forum confirmed that the issue is under investigation. However, the equally infuriating spam email deluge has yet to be addressed by Spotify.

Hey folks!

Some of you might not receive a password reset email when you request it via our website. This is being looked into.

This gap in communication has led to speculation. Is a technical glitch causing chaos, or has a database of email addresses leaked into malicious hands? Some users believe bots are exploiting the password reset feature, hoping someone will slip up and inadvertently grant them access.

This isn’t the first time Spotify has faced technical hurdles recently. The platform has seen issues ranging from its desktop app displaying cryptic “Something went wrong” errors to its iOS app crashing due to problems with the three-dot menu. While a Financial Times analysis of filings to the US Securities and Exchange Commission paints an optimistic picture, these persistent bugs suggest the company has more work to do behind the scenes.