Non-Pro Pixel 9 demo units are behaving in a strange way according to some

Shoppers checking out Google’s new Pixel 9 phones in stores might want to think twice before judging the non-Pro model. Over the past week, multiple users on Reddit have reported strange behavior with demo units of the standard Pixel 9. Despite having the 120Hz refresh rate setting enabled, the devices show noticeably choppy scrolling compared to the Pixel 9 Pro. The issue has sparked speculation online, with some accusing Google of intentionally hobbling the cheaper model to push buyers toward the Pro.

“Checked out the Pixel 9 Pro, Pixel 9 and Pixel 8a at a particular retail store. Despite 120hz enabled, the non Pro phones were choppy while scrolling. It made no sense to me. None of the online reviews ever mentioned any issues with the refresh rate,” one Reddit user wrote.

Others shared similar stories across retailers like Best Buy and Verizon, with some claiming the problem spans multiple Pixel generations. The OP’s video appears to show side-by-side scrolling tests between the two models, with the non-Pro stuttering despite identical settings.

You can check it out for yourself below:

Not everyone is convinced this is a corporate conspiracy. Demo units often run specialized software loops to showcase features, which can drain resources. Some commenters suggested that it’s possible the demo mode might be taxing on the processor as it runs in the background, causing the stutter. Retail display phones are also plugged in 24/7, cycling through promotions and animations nonstop. This constant use — without regular reboots — could lead to performance hiccups over time.

But then one could argue that why don’t the Pixel 9 Pro units exhibit the same behavior? After all, they run the same demo software too. Google has yet to comment on the reports. If the issue stems from demo software, it might not reflect real-world performance. So, unfortunately, the whole point of experiencing a phone before making the purchase is defeated here.

But until Google clarifies why its store units are acting up, the rumors — and skepticism — are likely to stick around.