Discord apologizes for mass bans, offers 3 months of Nitro as compensation

Discord users who were recently caught in a wave of unexpected permanent bans are finally getting some good news. The company has taken responsibility for the incident, which was triggered by a harmless interaction with a Marvel Rivals in-game announcement.

Apparently, the announcement set off Discord’s child safety filters, leading to a flurry of false bans. The company has since acknowledged the error and is actively working to restore access for affected users. To make amends, Discord is offering three months of Nitro to those who were wrongfully banned. Users are receiving emails with gift links for the premium service.

A Discord employee confirmed the legitimacy of these emails in a Reddit thread, addressing concerns raised by users who were skeptical of their authenticity. The employee reassured users that Discord’s email service was not compromised and that the emails and gift links are genuine.

Last week, the Discord universe was rocked by a wave of sudden permabans. Users found their accounts locked, accused of violating child safety policies. A quick detective work by the community pointed fingers at the Marvel Rivals server. A new skin announcement in the game seemed to have tripped Discord’s safety alarms, leading to a mass ban fest. The good news? Users who reached out to Discord support, explaining the Marvel Rivals connection, saw their bans lifted.

Fast forward a few days, and here comes an email from Discord’s official-sounding domain, m.discord.com. It’s a direct apology for the ban mishap, accompanied by gift links for three months of Discord Nitro.

Screenshots and messages claiming Discord’s email service was breached started hitting Reddit. The narrative? Links in these emails supposedly redirected to compromised pages aiming to steal user tokens. A terrifying thought for any user.

Amidst the chaos, a hero emerged — a Discord employee. Addressing the swirling doubts on Reddit, they clarified: these emails and gift links are 100% legit. Yes, the emails came from Discord, and yes, the Nitro rewards are real. “Source: I work at Discord and sent out these emails,” the employee assured, putting many anxious minds at ease.

These are legit links, Discord’s email service was not compromised. If you were affected by the Marvel Rivals issue you were sent 3 months of Nitro.

Source: I work at Discord and sent out these emails to affected users. I asked Reddit moderators here to give me proper flair and to confirm.

So, if you were caught in the recent ban wave, keep an eye on your inbox for an apology email from Discord. It might be the only way to get a free Nitro subscription, but more importantly, it’s a step towards restoring trust and confidence in the platform.