A few Google Pixel 9 Pro Fold units developed inner screen cracks already

Update 19/11/24: Pixel 9 Pro Fold screen cracking issues continue to frustrate users

It’s been two months since our initial report about the Pixel 9 Pro Fold’s inner screen cracking unexpectedly, and the issue continues to rear its ugly head for more users. Fresh reports describing eerily similar experiences have popped up forums — hairline cracks forming along the hinge, often with no drops, dents, or user mishandling.

One user recounted waking up to find their Pixel 9 Pro Fold, which had been safely resting on a nightstand, with symmetrical cracks. Another reported damage just three weeks after purchase. Meanwhile, yet another Reddit user shared their ordeal of navigating Google’s support system, which ranged from frustratingly unhelpful “tier 1” reps to repair centers unwilling to service inner screens. The final blow? Google’s warranty doesn’t cover physical damage “even if it was not your fault,” as seen in a support email.

The response from Google has left many users feeling alienated. While support offered a discount code as a “goodwill gesture,” some users are already calling for class action. Some of the comments reveal growing distrust, with some customers outright returning their Pixel Fold devices. One frustrated user summed it up: “Not taking the risk, it’s not worth it for a $2.3K CAD.”

For now, the cracks are spreading — not just in screens, but in customer confidence.

Original article follows:

It hasn’t even been that long since Google started shipping its new Pixel 9 Pro Fold, and some early adopters are already encountering a rather alarming issue — cracks in the inner screen. We all know foldables come with a bit of risk, given the complexity of the folding display, but this time around, the Pixel 9 Pro Fold seems to have hit a snag with a few unlucky customers.

Reports are trickling in from users who noticed micro-cracks developing under the display. The frustration is evident, especially considering people shelled out a hefty amount to enjoy this first-class foldable experience. One user shared that they had been treating their phone like it was their “life support,” only to be confronted by tiny cracks creeping across the screen just a few days in. And mind you, the phone hadn’t suffered a drop or any mishandling.

Another user, fresh from their Verizon store visit, reported how staff immediately identified the screen issue as a manufacturing defect. They were even kind enough to upgrade the user’s protection plan. Yet, this kind of problem right out of the gate wasn’t something most of these buyers had anticipated. After all, for those who had held off on foldables until now, seeing such issues might feel like a major letdown.

The tricky part? These cracks aren’t visible right away. Several users explained that they could only spot the cracks under direct sunlight. Once the cracks revealed themselves, though, they started spreading, which sent these owners straight into problem-solving mode.

Comparisons to the original Pixel Fold are inevitable. Google’s first-generation foldable had similar issues at launch, so this sudden surge in complaints about the Pixel 9 Pro Fold isn’t surprising. Could this be a fluke related to the first batch of devices? Possibly. It’s not uncommon for early runs of new hardware to have teething problems, but that doesn’t make it any less painful for those affected. So, while this development doesn’t spell doom for the Pixel 9 Pro Fold, potential buyers might want to proceed with caution — or at least make sure they’re within their return window.

Below is a gallery of Pixel 9 Pro Fold images with screen cracks that I found on Reddit. Click or tap on the image to view:

If you’re one of the unfortunate ones who’s discovered cracks on the inner screen of your Pixel 9 Pro Fold, there’s good news. The phone is still within the return window, so affected users should return the device ASAP. Don’t hold onto a cracked foldable in hopes it’ll get better — it won’t. Some users have already had success getting replacements, and Google’s support is reportedly responsive to these issues.

While Google hasn’t officially commented on this yet, it’s safe to assume they’re aware of these reports. And here’s hoping that future batches of the Pixel 9 Pro Fold roll out without this screen cracking issue. Until then, buyers might want to handle their new foldable with extra care — or perhaps hold off until the dust (and cracks) settle.