Google Wallet fix for 'security requirements' error rolling out to some users

Google Wallet, the digital payment darling that lets you pay with a mere tap of your phone, has hit a bit of a snag. For months now, users have been met with the frustrating message that their device does not meet security requirements when trying to make contactless payments. This isn’t a problem confined to one or two unlucky souls — it’s a widespread issue affecting a variety of Android devices, including Samsung, Google Pixel, Motorola, Ulefone, and Xiaomi, among others.

The good thing is Google’s aware of the problem, and they’re working on a fix. In fact, some users are reportedly receiving the fix as of this writing, with the rollout allegedly having started on August 17.

According to a recent update from a Google Wallet forum product expert, this glitch is very much on Google’s radar. The issue boils down to security certifications — or rather, the lack thereof. Some devices have mysteriously lost their certification, rendering them unable to make contactless payments through Google Wallet. Whether this was cause by a system-level update is still unclear, but the fact that older Android devices that are no longer receiving system updates are also affected makes it even more complicated.

Google is aware of this issue, it’s a known issue.

Google has found security issues with certain devices, most manufacturers have re-certified their devices again, but with other brands, support might be near to non-existent so you’re dependant on the timeline of your device manufacturer. But here’s the kicker: While some manufacturers have rushed to recertify their devices, others seem to be taking the scenic route, leaving users stuck in payment purgatory.

So, where does your device stand? Let’s break it down:

• Ulefone users, you might be in luck. An update was expected around August 17. Fingers crossed that it’s rolled out and working as intended.
• Samsung users, you’re in a bit of a limbo. It’s a known issue, but there’s no word yet on when a fix might land in your inbox. Maybe toss a coin and hope it lands on the “fixed” side?
• Motorola users, same story. It’s a known issue, but don’t hold your breath for a speedy resolution. However, one savvy Motorola user discovered that disconnecting Google Wallet from other platforms like PayPal solved the problem for them. It’s worth a shot.



• Doogee and Xiaomi users, the news is as barren as the Sahara. No updates, no fixes — just the sound of crickets. We recommend staying tuned to any announcements from your device manufacturers.

As for Pixel users, particularly those with Pixel 4 and 5 models (including the 4a and 4 XL), you’re in the rather reassuring hands of Google itself. While there’s no news to share just yet, rest assured that the Pixel team is on the case. So, hang tight and keep checking for updates.

If you’re one of the unlucky Google Wallet users who’ve been hit by this sudden failure to meet security requirements, it might be time to explore some workarounds. That aforementioned Motorola user found success by unlinking Google Wallet from other payment platforms like PayPal. If you’ve linked any third-party apps to Google Wallet, try removing them and see if that gives your phone a much-needed security boost.

While Google hasn’t made an official statement, it’s clear that they’re working behind the scenes to iron out the kinks. In the meantime, patience — and maybe a bit of tinkering — might be your best allies. Keep an eye on updates from both Google and your device manufacturer, and who knows, the next tap might just be the one that works.