Can't access your Jagex account? You're not alone, but a fix is in the works

If you’ve been struggling to log into your Jagex account or migrate your RuneScape characters, you’re not alone. Many players have reported issues accessing their accounts, with the problem persisting for several weeks now. The good news? Jagex is aware of the situation and working on a solution.

The company officially acknowledged the issue at 16:00 BST, stating, “We’re currently investigating an issue impacting the ability for players to migrate their characters to a Jagex account. Players may also experience an error when attempting to access their Jagex account character management.” They assured users that their team is actively working on a fix and promised to provide updates as soon as more information becomes available.

In the meantime, frustrated players have been sharing their experiences and potential workarounds on social media platforms like Reddit. One common solution that seems to work for many is disabling ad-blocking extensions, particularly uBlock Origin, for both runescape.com and jagex.com domains. Several users reported success after taking this step, with one Redditor confirming, “It is 100% uBlock Origin causing this.”

For those still encountering problems after disabling ad blockers, there are a few other tricks worth trying. Some users found success by syncing their Windows time settings, ensuring their time zone is correct, and clicking the “Sync Now” button. Others recommend trying a different browser altogether, with some reporting that switching from Firefox to Chrome or Edge resolved their login issues.

If you’re still hitting a wall, consider accessing your account through an incognito or private browsing window. This method has worked for some users who were unable to log in through normal browser sessions. Another potential fix is to simply terminate the Jagex launcher completely and restart it, which has resolved the problem for a handful of players.

It’s worth noting that these issues seem to be affecting both desktop and mobile users, so don’t be surprised if you encounter similar problems on your phone. Some players have reported seeing error messages like “Access denied” or “You do not have access to account.runescape.com” even after trying the suggested fixes.

While these workarounds have helped many players regain access to their accounts, they’re not guaranteed solutions for everyone. The underlying issue appears to be on Jagex’s end, and a permanent fix will likely require action from the company itself.

For players concerned about their subscription status or billing information, the current situation is particularly frustrating. Some users have reported being unable to access their subscription and billing settings, which could potentially cause issues for those looking to make changes to their accounts.

As we wait for an official resolution from Jagex, you can try the various workarounds mentioned above. If you’re still experiencing problems, your best bet is to submit a support ticket through the official channels.

Featured image credits: Pancake_Theory / Reddit