MAX users are experiencing a frustrating issue where the streaming service crashes after playing a few seconds of an ad. The problem seems to be particularly prevalent on Roku devices, with many users reporting that the app abruptly closes, returning them to the Roku home screen.
While the exact cause of the issue remains unclear, MAX has acknowledged the problem and is working diligently to resolve it. In the meantime, the company is offering a temporary solution to affected users: a 7-day ad-free trial. This allows users to continue enjoying their favorite shows and movies without interruption.
Some users have tried everything to fix it — checking their internet, clearing the app cache, uninstalling and reinstalling the app, even resetting their Roku devices. Nada. It seems the issue boils down to something on MAX’s end, likely related to how the app handles opening ads on Roku. Oddly, some shows play fine if they don’t load the problematic ads, and watching on other devices like laptops or phones appears glitch-free.
The good news? MAX is aware of the issue, and its engineers are hard at work behind the scenes. While there’s no clear timeline for a fix, their support team has been quick to offer a band-aid solution. Users report receiving anywhere from seven days to 30 days of ad-free access after contacting MAX’s support line or live chat.
So, if you’re at wit’s end, don’t hesitate to call MAX support (855-442-6629). A quick chat with the team could get you back to bingeing your favorite shows without interruptions — at least for now.
There’s a workaround
If waiting for engineers to save the day isn’t your style, there’s a potential workaround that has worked for some users. The culprit might just be tied to your specific viewing profile. Here’s how to potentially outsmart the glitch:
Let’s face it, these hiccups feel worse when you’re paying for a service — even if you snagged a sweet Black Friday deal. MAX’s Roku-specific issues aren’t entirely new; some DirecTV users have also complained about verifying their MAX subscription.
For now, the best course of action is to try the workaround or call support for that ad-free upgrade. Here’s hoping MAX’s engineers come through soon so we can all get back to what matters — watching our shows without interruptions. After all, the only drama we should be experiencing is the kind on screen.
Hillary Keverenge
533 Posts
Tech junkie. Gadget whisperer. Firmware fighter. I'm here to share my love-hate relationship with technology, one unboxing at a time.
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