Getting locked out of your Facebook or Instagram account after a hack is one of those nightmares that hits different when it actually happens to you. Meta knows this, and on December 4, they rolled out a bunch of updates designed to help people recover hacked accounts faster using AI-powered tools.
The company says new account hacks are down by more than 30% globally over the past year, and they’ve bumped up the success rate of hacked account recovery by over 30% in the US and Canada. Those are solid numbers on paper. The big change here is a centralized support hub that’s now live on both Facebook and Instagram, bringing all your support options into one spot.
You can report issues, search for answers with Meta AI, and access recovery tools without bouncing between menus. They’re also testing an AI support assistant on Facebook that’s supposed to give instant, personalized help for account recovery, settings, and profile management.
On the recovery side, Meta says their systems now do a better job recognizing your usual device and location, plus they’re sending improved alerts when something risky happens. They’ve also added the option to record a selfie video as an extra way to verify your identity if the standard methods aren’t working. The company claims its AI security systems are getting smarter at blocking suspicious logins and flagging compromised accounts before damage happens.
The addition of 24/7 support through this centralized hub is nice to see, but it’s hard not to wonder if it’ll actually help the people who need it most. Back in June, we documented a massive ban wave that left thousands of legitimate users locked out of their accounts.
Meta initially denied there was a wider issue, but later quietly admitted their AI technology had flagged accounts incorrectly. Those weren’t hacked accounts; they were wrongfully suspended ones, and many users are still fighting to get back in months later.
If you want to be proactive, Meta’s pushing features like two-factor authentication, passkeys (using your fingerprint or face to log in), and their redesigned Security Checkup tool on both platforms. For people dealing with actual hacks, these new AI tools might speed things up. But for anyone caught in a ban wave? The jury’s still out on whether this kind of support will make any real difference.
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Dwayne Cubbins
1381 Posts
For nearly a decade, I've been deciphering the complexities of the tech world, with a particular passion for helping users navigate the ever-changing tech landscape. From crafting in-depth guides that unlock your phone's hidden potential to uncovering and explaining the latest bugs and glitches, I make sure you get the most out of your devices. And yes, you might occasionally find me ranting about some truly frustrating tech mishaps.
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