Meta support allegedly tells business owner to "find a job" following Instagram account ban query

I’ve been following the ongoing Instagram mass ban saga for weeks now, and just when I thought I’d seen the worst of Meta’s response to this crisis, a new screenshot surfaced that left me stunned. A business owner whose Instagram account was suspended reached out to Meta support seeking help, only to be told that “life is not all about an Instagram account, you can always find a job outside of this.”

The conversation, which has been making rounds on Reddit’s InstagramDisabledHelp community, shows a user identified as “Daniel” desperately trying to get answers about their suspended business account. The user explained that their business was losing thousands of dollars daily due to the suspension, emphasizing that this was their income and livelihood.

The support agent’s response was shockingly dismissive. After stating there was “no such thing as escalation for this case,” the agent concluded with what can only be described as an insult to anyone who has built their business on the platform. Here’s the screenshot that the OP shared:

When I wrote about how the Meta ban wave was leaving some users suicidal while others claimed account restoration posts were just “propaganda,” I highlighted the devastating mental health impact this crisis was having. But this latest interaction shows just how tone-deaf Meta’s support system has become.

The user posting the screenshot expressed their disbelief, writing “Are you serious right now? I’ve spent YEARS building this account and this is what I’m being told?” The response from the Reddit community was swift and furious, with many calling for legal action and media attention.

But this isn’t the only example of such a response. I found a comment on the thread where one user shared that an agent told them “stop getting your hopes up, you’re not getting your account back, move on and focus on other things” before abruptly ending the chat. They also added that three different agents ended conversations immediately after saying, “We can’t help you.

As users fail to get any meaningful help from Meta’s support agents, it seems the Instagram and Facebook ban wave is showing no signs of slowing down. In a separate Reddit post, one user mentioned that three people in their neighborhood alone had family members or friends who were permanently banned, suggesting the scope goes far beyond the vocal community we see on social media platforms.

The timing of this dismissive response is especially concerning given what I’ve been tracking. Roughly a week ago, I reported that some users claimed to be getting their Instagram accounts back, though only a small batch and only Instagram accounts, not Facebook. However, users are now reporting that even these “restored” accounts are being banned again almost immediately after access is granted.

That said, when I covered how Meta still refuses to own up to the Instagram and Facebook mass ban wave, I noted their complete lack of official acknowledgment. This support interaction reinforces that pattern. Rather than taking responsibility or providing meaningful assistance, support agents are essentially telling users to abandon their digital presence entirely.

The business impact alone should be enough to warrant serious attention from Meta’s leadership. As I documented when writing about how the ban wave left personal memories and small businesses in ruins, we’re talking about people who have invested years building their online presence, often as their primary source of income.

What makes this even more frustrating is that many of these users were paying customers. Meta Verified subscribers, business account holders, and long-term users who have contributed content and revenue to the platform for years are being treated as disposable.

So this latest interaction represents a new low in what has already been a poorly handled crisis. Meta’s support contractors are now openly dismissing users’ legitimate concerns about their businesses and digital presence. It’s a stark reminder that despite all the talk about connecting people and supporting small businesses, when push comes to shove, Meta’s message seems to be clear: you’re on your own.