Microsoft Learn hit by frustrating login loop, but there's a workaround

Microsoft Learn users are experiencing a frustrating login loop issue that is making it difficult for many to access their training materials and renew certifications. The problem, which appears to have started over the weekend, affects a broad spectrum of users, specifically those using personal accounts.

Several users have taken to forums to share their experiences. They report being stuck in a perpetual loop when trying to access courses, receiving a prompt stating, “You are signed in as (login email), before registering with this Microsoft Account, please check if you may have previously registered with a different account.” Despite being logged in and seeing their courses, users still can’t access any content.

While their profile and settings are still accessible, any attempt to view learning content results in the same login prompt. This issue has led some to question whether there is a global outage affecting Microsoft Learn or if it’s just a glitch.

Some users have found temporary solutions. For instance, those who linked their Microsoft Learn profile to a corporate account have been able to bypass the issue and access their learning materials. Users have successfully renewed their certification by logging in with their work account after facing the login loop with their personal account. This workaround, though helpful for some, may not be feasible for all users.

The problem seems to affect users across multiple browsers, with clearing cache and cookies proving ineffective. Some speculate that the issue might be related to ongoing system upgrades, while others pointed out that it began around Saturday afternoon, suggesting a potential error during a weekend update.

Additionally, users have reported long wait times with Pearson VUE, the platform for proctored exams, further exacerbating their frustrations. Some are calling for an extension of certification renewal deadlines due to these technical difficulties. The timing is also inconvenient, as many learners use weekends to catch up on their studies.

While Microsoft has yet to provide a formal solution, users are advised to monitor forums and support channels for updates. For now, those with urgent certification renewals might consider linking a work or school account to their profile as a temporary measure.

The login loop issue on Microsoft Learn breaks what is otherwise a reliable access to educational resources, especially for professionals seeking to renew critical certifications. Luckily, the community’s shared experiences and workaround should provide some relief for now.

Featured image: Microsoft