Some Mint Mobile users say visual voicemail issues are now resolved

Mint Mobile users have been experiencing issues with visual voicemail across multiple devices, including Google Pixel and OnePlus models. Users have reported the inability to activate the feature, failed transcriptions, and messages indicating the carrier’s voicemail server was unreachable. The problems persisted for several weeks, with some users even claiming that Google support denied the feature’s availability on Mint Mobile, despite many having previously used it without issue.

The outage caused frustration among users with accessibility issues, as visual voicemail is a convenient feature that allows them to view and manage their voicemail messages directly from the Google Phone dialer app. The lack of transcriptions further compounded the inconvenience for some.

However, in the past 24 hours, a couple of users have reported that visual voicemail is working again after uninstalling and reinstalling the Google Phone app. This suggests that a recent update to the app may have caused the problem and that rolling back to a previous version may resolve it. Note that directly installing the latest update may not work, as one user found out.

While Mint Mobile has not officially acknowledged the issue or provided a solution, the user reports indicate that the problem is likely on Google’s end. Users who continue to experience problems with visual voicemail are advised to try uninstalling and reinstalling the Google Phone app, or to contact Mint Mobile support for further assistance.

This incident highlights the challenges faced by MVNOs like Mint Mobile, which rely on the infrastructure and software of their parent carriers. When issues arise, it can be difficult to determine who is responsible for fixing them, leading to frustration for users. Despite these challenges, Mint Mobile remains a popular choice for budget-conscious consumers due to its affordable plans and reliable service.