NFL app not loading on Roku, but help is on the way

If you’ve been excited to catch the latest NFL action on your Roku device, only to find the app refusing to cooperate, you’re not alone. Across various Roku models, users are reporting that the NFL app crashes just seconds after opening, bouncing them back to the homescreen. While this frustrating glitch has left football fans scrambling for alternative ways to stream, there’s good news: Roku and NFL are on the case, and they need your help to tackle the issue.

The problem started last week, with users noticing the app briefly loading menus before abruptly crashing back to the homescreen. It affects multiple Roku devices, from the Streaming Stick+ to the Ultra and Roku TVs. Common troubleshooting steps like restarting devices, clearing caches, uninstalling, and reinstalling the app haven’t worked for most users. Going by the reports, the issue lies specifically with the NFL app’s compatibility with Roku’s latest software update (version 14.0).

Roku has acknowledged the problem after several days of user reports and is now working with NFL to investigate. “We got your reports regarding the issue with the NFL app that crashes on your Roku devices. Our team will be conducting an investigation regarding this issue, and we kindly request your cooperation.”

They’re now asking for details from affected users, including their Roku device model, software version, Tracker ID, and even photos or videos of the crash.

If you’re experiencing the issue, Roku encourages you to share detailed information via their community forums. These details will help their engineers pinpoint the cause and develop a fix. Here’s what to gather before reporting:

• Your Roku device model, serial number, and OS version (find this under Settings > System > About).
• The Tracker ID generated after replicating the issue (press the Home button 5 times, then the Back button 5 times).
• The version of the NFL app (highlight the app on the home screen and press the * button).

While it may be tempting to wait and hope for a fix, sharing this information can speed up the resolution process. In the meantime, many users are turning to other platforms like web browsers or mobile apps to stream NFL content.

This isn’t the first time NFL app users on Roku have run into trouble. Recently, some fans faced an error message when trying to accept the NFL app’s terms of service, leaving them unable to log in. While Roku and NFL ultimately resolved that issue, it highlighted the growing pains of delivering seamless streaming experiences in a world of frequent updates and evolving partnerships.

On a brighter note, Roku’s collaboration with the NFL has been strengthening. From exclusive NFL Zone features to new shows like GMFB Overtime, the platform has made strides to give football fans more reasons to cheer. However, these recent hiccups show there’s still work to do in ensuring the app runs smoothly.

This NFL app issue follows a familiar pattern seen with other streaming apps on Roku, such as Paramount+, which have also had bouts of functionality problems after updates. Device compatibility and software updates often introduce bugs, frustrating users who expect their entertainment to “just work.” Roku has been proactive in resolving these issues, though the fix timelines can sometimes test the patience of even the most loyal streamers.

While the current problem may have sacked your game-day plans, rest assured Roku and NFL are hustling to get you back on the field. By sharing your device details and patiently waiting for updates, you’ll be helping the team iron out the bugs and improve the experience for everyone.

Featured image: Roku