Samsung is apparently aware of a frustrating bug that’s been plaguing One UI 7 users for months, and will release a permanent fix for it with the upcoming One UI 8 update. The issue causes touchscreen functionality to completely fail after taking screenshots, leaving users with unresponsive displays that only hardware buttons can control.
The acknowledgment came through Samsung’s community moderator, who is in charge of the S Pen-related developments on the Korean community forums. They posted a response to a complaint about the problem, stating (translated from Korean to English), “The issue of touch not working after capture has been confirmed internally, and we will include a corrected version in the next OS update.”
This screenshot-related freeze has been particularly troublesome for Galaxy S23 users, though reports suggest other models may also be affected. When the bug strikes, the touchscreen becomes entirely unresponsive after capturing a screenshot, forcing users to perform hard resets to regain normal functionality. The problem occurs intermittently and isn’t tied to any specific app or usage pattern.
Users have described the experience as severely disruptive to daily phone use. One affected Galaxy S23 Ultra owner said, “the UI completely freezes — I can still swipe up to access Samsung Wallet or go back using gestures, but everything else becomes unresponsive. ” They also added that the only reliable recovery method involved using ADB commands from a computer to reboot the device, highlighting how challenging this bug has been for average users.
Reports of the bug began surfacing shortly after One UI 7’s rollout, which itself was delayed due to some critical issues. But even after the delay, the update has been particularly problematic for Samsung users, with widespread network and SIM card failures affecting connectivity and display glitches like green and pink lines appearing on Galaxy S22 devices.
The screenshot freeze problem has persisted through various builds, including the DYD9 version that many users are currently running, adding to the growing list of One UI 7 issues that have frustrated Samsung’s user base.
That said, the confirmation brings relief to users who have been dealing with this disruptive bug, though the wait for One UI 8 continues.
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Dwayne Cubbins
1195 Posts
For nearly a decade, I've been deciphering the complexities of the tech world, with a particular passion for helping users navigate the ever-changing tech landscape. From crafting in-depth guides that unlock your phone's hidden potential to uncovering and explaining the latest bugs and glitches, I make sure you get the most out of your devices. And yes, you might occasionally find me ranting about some truly frustrating tech mishaps.
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