Pinterest support email reportedly blocks user from Help Center inquiries for 5,478 days

A pretty concerning Reddit post shows Pinterest support apparently blocking a user from its Help Center for 5,478 days, that’s roughly 15 years.​​

A user on the r/Pinterest subreddit shared a screenshot of an email they claim to have received from Pinterest Support. The message states that after a review, the company decided to close the user’s access to Help Center inquiries because their appeal activity was “manifestly unfounded” and “tenacious.”​

The email, signed by “Lincoln,” goes on to say that Pinterest reserves the right to automatically close any future inquiries from the user for the next 5,478 days without a response. The original poster insists they were polite and provided proof for their case, making the platform’s harsh response feel jarring.​​

This isn’t just about one user’s bad day with customer service. We’ve seen platforms increasingly rely on automated moderation and strict enforcement policies, but a 15-year support ban is an extreme measure that feels disproportionate. It taps into a growing fear among users that there’s no real recourse when a platform’s judgment call goes against you. Just take a look at the whole YouTube moderation situation that we’ve detailed over on our sister site PiunikaWeb.

When you think back to the early days of social media, the idea was to connect and share. Now, for many creators and small businesses, these platforms are their livelihood. Losing access to support means losing the ability to fix problems that could directly impact their income or audience. We’re hoping Pinterest clarifies if this is standard procedure or an isolated incident, because it sends a chilling message about its appeals process.

If more users come forward with similar stories, it would suggest a significant shift in how Pinterest handles user appeals. For now, it serves as a stark reminder to always be methodical and concise when dealing with platform support. That said, here’s a screenshot of the email too:

As platforms like Pinterest continue to evolve, so do the ways users interact with their content feeds. For those looking to have more control over what they see, we recently covered how to reduce AI-generated content on your feed here.