A potential class action lawsuit is brewing over recent Google Home glitches

The ongoing saga of Google Home malfunctions has taken a legal turn. Law firm Kaplan Gore LLP announced last week that they are investigating a potential class action lawsuit against Google LLC over what they describe as a pattern of failing to address widespread problems with the tech giant’s smart home ecosystem.

The investigation comes as frustrated users across the country report an escalating series of glitches that have left their once-reliable smart home setups behaving erratically.

Over the past few weeks alone, homeowners have documented particularly troubling problems on Reddit and Google’s community forums. Users report asking Google Home to turn off bedroom lights only to have every bulb in their house switch off instead. You can read all about the bug here.

Apart from that, we also highlighted a recent problem with how users weren’t able to change the color of their lights with voice commands while some devices kept appearing “offline.”

The timing of these technical problems has particularly irked customers who recently faced a 25% price increase for Nest Aware subscriptions. Basic plans jumped from $8 to $10 monthly while premium tiers hit $20, leaving many feeling they are paying more for deteriorating service quality.

Darren Kaplan from Kaplan Gore LLP outlined the legal theory behind their investigation in a blog post, arguing that Google is not delivering the service it promised users. The firm suggests that rather than fixing mounting issues, Google has allowed problems with Home devices to increase in both scale and frequency nationwide.

The law firm is seeking information from users experiencing unrecognized voice commands, malfunctioning automations and routines, unavailable media streams, and devices going offline despite stable internet connections. They have set up a dedicated investigation page for affected customers to submit details about their experiences.

Google has acknowledged some of the recent problems through Chief Product Officer Anish Kattukaran, who promised “major improvements” coming this fall.

However, for many users who have invested hundreds or thousands of dollars in Google’s smart home ecosystem, the response feels too little, too late.

The investigation represents a growing frustration among customers who expected seamless automation but instead find themselves manually controlling devices or scrambling to use individual manufacturer apps when voice commands fail. Whether the technical issues rise to the level of legal liability remains to be seen, but the mounting complaints suggest this story is far from over.