Roku TV users report network connection issues after recent OS update

Update 18/07/24: Roku recently shared another update to this issue, confirming that it’s still being looked into as of July 16. They’ve also shared more troubleshooting steps including a remote control button sequence to trigger a Roku device restart. To do this:

• Press the Home button (five times)
• Then press the Up button
• Followed by pressing Rewind (twice)
• And Fast Forward (twice).

Additionally, they suggested a factory reset for persistent issues, outlining the steps involved. Finally, they requested users experiencing continued problems to provide their Roku device serial number for further assistance.

Update 15/07/24: Roku support posted an update on July 11 stating that:

We want to assure you that our team is actively investigating the issue where Roku TVs are unable to connect following a recent update. We are closely monitoring the discussions on this thread and prioritizing a swift resolution. We understand the inconvenience this has caused and appreciate your patience as we work diligently to address the issue. Please stay tuned for further updates. Thank you for your understanding.

Best regards,
The Roku Community Team

Original article follows:

Roku TV users are facing a frustrating new problem after a recent OS update, with many finding their devices suddenly unable to connect to their home networks. This issue has been reported widely across the Roku community forums, with users detailing various struggles in reconnecting their TVs to Wi-Fi.

Users describe a variety of network connectivity problems. These include TVs failing to connect to Wi-Fi automatically upon startup, endless scanning for available networks without displaying results, sudden inability to connect to previously working networks, frequent disconnections every 10 minutes, and the inability to detect the correct Wi-Fi network while other devices connect without issue.

Several users have pointed fingers at the recent Roku TV update as the likely culprit, with one commenter stating, “I think the issue stems from the June 4 update my TV received.”

Roku has acknowledged the problem and is actively investigating.

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update. This issue is currently being investigated.

In the forum post, the company is also requesting affected users to provide specific details about their Roku device models, serial numbers, device IDs, error codes, and OS versions accessible via Settings > System > About. They’ve also asked users to share any troubleshooting steps they’ve already attempted.

If you’re experiencing network connection problems with your Roku TV, you can help Roku diagnose and fix the issue by providing the requested information. To obtain your device’s tracker ID, press the Home button five times, followed by the Back button five times when the connection problem occurs.

While Roku works on a solution, some users have found temporary workarounds like restarting their TVs or routers. However, these fixes are not consistent for everyone, and the underlying problem remains unresolved.

For now, Roku TV users can only hope for a swift resolution so they can get back to enjoying their favorite shows and movies without interruption.

Featured image: Roku