Samsung confirms hearing aid LE Audio issue after January update, fix incoming

Samsung has acknowledged a significant issue affecting users of hearing aids and other Bluetooth devices utilizing Low Energy (LE) Audio technology following its January 2025 software update. Reports from users indicate that the LE Audio feature is no longer functional after the update, and while Samsung is actively working on a fix, the exact timeline for the solution remains unclear.

Affected users have taken to forums to describe their experiences. One Samsung Galaxy S24 Ultra owner noted, “Updated my S24U yesterday with January’s software update, and today my LE Audio for my Oticon Hearing Aids will not work. No audio is streaming with LE Audio turned on, and it works with it turned off.” Another user confirmed similar issues with Oticon Intent hearing aids, saying, “With LE on, they get nothing. With it off, they get lousy sound.” Notably, the problem also affects non-hearing aid devices like Sony earbuds.

For some users, the issue is severe enough to disrupt their daily lives. One individual resorted to downgrading to the previous firmware version to restore functionality, though they cautioned against this approach due to potential data loss and risks to the device.

Acknowledging the widespread complaints, a Samsung forum moderator provided reassurance, stating, “Our product support team has been able to recreate similar symptoms with the LE Audio feature. A future update is coming that should resolve this matter. We recommend keeping your device updated and submitting error reports to help us resolve issues more quickly.”

While Samsung has not confirmed which specific update will include the fix, the company’s acknowledgment of the issue and its ongoing efforts are a positive step for affected users.

The timing of this issue coincides with Android’s recent announcement of improvements to its accessibility features, including advancements in hearing aid compatibility with LE Audio. Starting with the Galaxy S25, Android will introduce next-generation Bluetooth support for GN Hearing and Oticon Intent hearing aids, enabling hands-free calling, preset adjustments via native settings, and lower-latency connections. These updates will also roll out to the Galaxy S24 in the coming weeks with Android 15.

In addition, Google is enhancing TalkBack, Android’s screen reader, with features such as detailed image descriptions powered by Gemini models and HID support for braille displays. These improvements will initially launch on Galaxy S25 devices and expand to others using Android 15 later this year.

While Samsung’s January update has disrupted LE Audio functionality for many users, the company’s acknowledgment and commitment to a future fix offer hope for resolution. Coupled with Android’s ongoing enhancements to accessibility features, users can look forward to a more robust and inclusive experience with their devices in the near future.