[Acknowledged] Samsung Messages app crashing on Galaxy S24 and other models

Update 30/05/24 12:35 pm (IST): Google has rolled out a new update for Meet on the Play Store as version 246.0.6. You can try installing the update to see if it fixes the bug where it causes Samsung Messages to crash.

Update 29/05/24 12:41 pm (IST): A Samsung Messages moderator on the Korean community forums has confirmed that the Samsung app crashes if users have installed the latest Google Meet app. They recommend disabling the app for the time being.

Samsung smartphone users are reporting widespread crashes of the pre-installed Samsung Messages app across multiple Galaxy devices, including the newly released Galaxy S24 flagship. The crashing issue appears to have started after a recent update to the Samsung Messages app.

The problem

According to numerous user reports on forums like Reddit and Samsung’s community boards, the Samsung Messages app keeps crashing whenever they open a conversation or when they click on the text field to bring up the keyboard. The crashing seems to occur on devices like the Galaxy S24, S23, S22, S21, S20 and even other Galaxy models. Here’s how affected users describe the problem:

The way the problem manifests itself is that I bring up Samsung Messenger, select contact, click on text box, keyboard pops up and a second later app crashes. I tried Google Messenger just for the hack of it and it works fine. (Source)

Samsung messenger keeps crashing whenever I open a conversation. (Source)

Affected users have tried all the standard troubleshooting tips like clearing the app’s cache and data, uninstalling and re-installing the app, and rebooting their phones. However, none of these seem to provide a permanent fix, with the crashing issue persisting after a short period.

Samsung reportedly aware

A Samsung Care Ambassador has stated that the company is actively investigating the issue. According to them, the company believes a recent update to the Samsung Messages app itself has introduced a major bug causing these crashes.

While Samsung works on a proper fix, the Care Ambassador recommends users to switch to an alternative messaging app like Google’s Messages app in the meantime. This way, users can continue sending/receiving texts and avoiding the constant crashes.

Samsung has not provided a concrete timeline on when users can expect a permanent fix for the Samsung Messages app crashing issue. However, granted that the issue is already being investigated, it’s likely that we’ll see an update for the Messages app go live soon.

Workarounds

Interestingly, some users claim that uninstalling Google Meet fixed the problem on their end. It’s not immediately clear how Google Meet might be causing the Samsung Messages app to crash, but we’d suggest giving this workaround a shot.

I uninstalled Google Meet, seeing as it had an update this morning….. My messages now open without issue. Hope this helps you guys out until they fix the Meet issue. (Source)

Conclusion

This crashing bug has undoubtedly caused a lot of frustration and inconvenience for Samsung users who rely on the built-in Messages app. Hopefully, the company is able to quickly identify and resolve whatever is causing this widespread issue across its Galaxy lineup.

In the meantime, users are advised to follow the recommendation and switch to an alternative messaging solution like Google’s Messages or uninstall Google Meet to avoid constant app crashes.