Samsung’s decision to omit the beloved Live Message feature from its latest flagship, the Galaxy S24, has ignited a firestorm of criticism from loyal users. The feature, which allows users to create and send personalized animated messages using the S Pen or Edge Panel, has been a staple on premium Galaxy devices since the Galaxy Note 8.
Live Message lets users express themselves creatively, adding a touch of whimsy and personality to their digital interactions. With a few strokes of the S Pen, users could craft animated doodles, drawings, and messages that brought conversations to life. The absence of Live Message on the Galaxy S24 leaves a void for those who cherished its unique capabilities.
Several Galaxy S24 users have expressed their disappointment over the removal of what they think is a fun and engaging way to connect with friends and family. The outcry from users is amplified by the fact that Live Message remains available on older Galaxy devices, including the S23 Ultra and Z Fold 5, even after updating to the latest One UI 6.1 software. This has led to speculation that the feature’s removal is tied to the S24, causing some users to hesitate to upgrade to the new devices for fear of losing Live Message.
Furthermore, some existing Galaxy S23, Galaxy S22, Galaxy S21, Galaxy Z Fold 4 and even Galaxy Z Fold 3 users are inclined towards delaying the update to One UI 6.1 until they are certain that Live Message will remain available on their devices, emphasizing its regular use and value to seasoned Samsung users. While Samsung has yet to officially address the situation, a Samsung Care Ambassador in the forum claimed the company removed Live Message from the Galaxy S24 due to its low usage. This explanation, however, doesn’t resonate with the amount of reports in forums demanding for the return of the feature.
Below is a video highlighting the missing Live Message feature on the Galaxy S24 Ultra, including another alleged statement from Samsung regarding its omission from the latest devices as shared by YouTuber Jerry Springer.
The controversy surrounding Live Message shows the importance of user feedback in shaping the future of technology. While companies may make decisions based on data and usage statistics, it’s crucial to consider the emotional connection users have with certain features. In this case, Samsung’s decision to axe Live Message has not only sparked outrage but also alienated a segment of its loyal user base on the latest S24 devices. Interestingly, Samsung still has a few support pages for the Live Message feature still active, although some are blank, suggesting they may soon be deprecated.
As the clamor for Live Message’s return continues, Samsung faces a pivotal moment. Will the company acknowledge the outcry and reinstate the feature, or will it stand by its decision and risk further alienating its customers? Only time will tell.
Featured image: Jeff Springer YouTube channel
Himanshu Arora
275 Posts
I have been writing tech-focused articles since 2010. In my around 15 years of experience so far, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. I also co-founded PiunikaWeb, which went on to become a huge success within 5 years of its inception. Here at TechIssuesToday, I aim to offer you helpful information in a way that you won't find anywhere else easily.
Follow Us
