Sky Q users report Netflix 'red circle of death' issue, fix in the works

Sky Q users are facing a recurring issue with the Netflix app that has left them unable to access their favorite streaming content for weeks. The problem, characterized by a spinning red circle on the screen, prevents the app from loading and has sparked a wave of complaints on social media.

Many users have reported that, while other apps on their Sky Q boxes load and function without issue, Netflix consistently gets stuck on the loading screen with a rotating red circle. This glitch has become particularly aggravating for those eager to watch new releases, such as the latest season of Vikings Valhalla.

This isn’t the first time this issue has plagued Sky Q users, as similar problems were reported last year. However, the recent resurgence of the glitch has reignited frustration among Netflix users on the platform.

The Sky Help Team has acknowledged the problem on X and assured users that they are working on a resolution. However, they have not provided a specific timeline for a fix, leaving many customers in the dark about when they can expect normal service to resume.

In the absence of an official fix, some users have shared potential workarounds online. One suggested method involves signing out of the Sky Q box in the Netflix app, powering off the device for a few minutes, and then restarting it. Another approach is to log into Netflix via a web browser, sign out of the Sky Q box there, and reboot the device. This process appears to refresh the authentication security token, which can resolve the loading issue.

While these workarounds might provide temporary relief for some, they are not guaranteed solutions. Many users are simply eager for a permanent fix from Sky so they can get back to enjoying their Netflix content without interruption.

As Sky’s technical teams address the problem, you’ll want to try the suggested workarounds and keep an eye on updates from the Sky Help Team. For now, accessing Netflix through alternative devices remains a temporary solution for those eager to continue their viewing without interruption.

Featured image: Sky