Some DirecTV Stream users can't verify MAX subscription, fix in the works

It seems like DirecTV Stream subscribers hoping to kick back with some MAX content are hitting a frustrating roadblock. Recently, a pesky authentication bug has been locking folks out of the MAX app, leaving them high and dry when they try to log back in. DirecTV, to their credit, isn’t playing hide and seek — they’ve owned up to the issue and are working to iron out the wrinkles.

On X, DirecTV acknowledged the hiccup with a heartfelt respond to one affected user: “We’re sorry for the trouble logging in with the MAX app. Some accounts are experiencing errors and can’t verify subscriptions. Our teams are aware and working on a solution.” It’s not the news you want to hear when you’re ready for some binge-watching, but at least they’re on it.

Now, if you’re one of the unlucky ones unable to verify your MAX subscription due to this DirecTV login error, don’t lose hope just yet. DirecTV has floated a potential workaround: try selecting AT&T as your provider when logging into the MAX app. Yep, it’s as simple as that — at least in theory. The solution has worked for some users, but like a finicky piece of tech, it’s been hit or miss for others. So, if it doesn’t pan out for you, you might need to join the waitlist for the official fix.

Our team is working hard to fix this as soon as possible. Please try logging in and select AT&T as your provider to see if this works.

This account verification glitch appears to have been making waves since earlier this week, and while the cause remains a mystery, the takeaway is clear: DirecTV is on the case. Until they squash the bug, though, patience (and maybe a bit of luck with that workaround) is your best bet.

In the meantime, it might be a good opportunity to dust off that old DVD collection or finally tackle that book you’ve been meaning to read. After all, DirecTV promises they’ll have you back to streaming in no time — fingers crossed.