Sonos working to address Trueplay issue [U]

02.40 pm IST: Sonos is rolling out a new update that includes improvements for the Trueplay feature on iOS. The update is rolling out as version 80.02.04, so be sure to check it out and let us know if it fixes your problems.

Original article from June 3 continues below:

Sonos is facing an ongoing battle to resolve persistent issues with its Trueplay room-tuning feature following a major app redesign. The update, which promised a sleek new interface, has left users frustrated and scrambling for solutions as Trueplay, a critical component of the Sonos experience, continues to malfunction.

Reports of Trueplay problems began flooding online forums and social media shortly after the redesigned app was released about a month ago. Users have described various issues, including the inability to initiate or complete the Trueplay process, missing toggle switches, and error messages that leave them scratching their heads.

Several Sonos users voiced their frustrations with Trueplay on online forums. One user reported that the feature would launch and display introductory screens but ultimately fail to run on the new Sonos iPhone app (v80.01.30). Another user shared their exasperation, revealing that they had reached out to Sonos customer service and attempted to complete Trueplay on three different devices without success.

Amid the rising tide of complaints, a Sonos employee took to Reddit to acknowledge the ongoing issues. “We know there are still a few loose ends that people are hitting when they begin the tuning process,” they admitted. The company assured users that “a few more fixes are just about ready to ship.”

For Sonos owners, Trueplay is more than just a fancy feature; it’s a crucial tool for optimizing their audio experience in different rooms. The technology analyzes the acoustics of a room and automatically adjusts the speaker’s sound profile to deliver the best possible sound quality. Without it, Sonos users are left with subpar audio and a sense of disappointment.

This isn’t the first time Sonos has faced challenges with its app updates. The company has a history of rolling out changes that have caused headaches for its user base. The current Trueplay saga is just the latest in a series of setbacks that have tarnished the otherwise stellar reputation of Sonos products.

As Sonos works to address the Trueplay issues, users are left wondering when they can expect a reliable solution. While the company’s commitment to resolving the problem is encouraging, the lack of a concrete timeline leaves many feeling uncertain.

For now, Sonos owners are encouraged to keep their apps updated and stay tuned for further announcements from the company.