Still seeing Ads on Spotify Premium? Here's how to apply the fix

Spotify Premium users recently experienced an unwelcome surprise — ads interrupting their music, despite paying for an ad-free experience. While Spotify quickly acknowledged and fixed the issue, some users are still seeing ads even after the supposed fix was rolled out.

So, what’s going on? Well, it turns out that in order to fully apply Spotify’s fix, users need to take an extra step.

Log out and log back in multiple times

While confirming the fix, Spotify clarified that if you’re still seeing ads on Premium, you need to manually force a resync. Here’s what you need to do:

1. Log out of the Spotify app on your device.
2. Log back in.
3. Repeat this process 2-3 times in a row.

Spotify says this will help force a resync and should apply the fix properly.

Why is this necessary?

It seems that some users’ accounts are still holding onto an outdated session where the ad-related bug persists. Logging out and back in multiple times forces Spotify to refresh your account settings and ensure the Premium status is properly recognized.

What If Ads still appear?

If you’ve followed the steps above and you’re still encountering ads while streaming music, try these additional troubleshooting steps:

• Update the Spotify app: Ensure you’re running the latest version of the app from the Play Store (Android) or App Store (iOS).
• Clear the app cache: Go to Spotify settings and clear cached data.
• Reinstall the app: Uninstall and reinstall Spotify to reset any potential lingering issues.
• Contact Spotify support: If the issue persists, reach out to Spotify’s customer support for further assistance. Some have been told this is a known issue that’s still being looked into, implying the rollout of the fix is probably gradual.

While it’s frustrating to have to take extra steps to restore the ad-free experience that Spotify Premium promises, at least there’s a simple fix available. If you’re still seeing ads, give the log-out-and-in trick a shot — it might just do the trick.