T-Mobile's T-Force account asking for PIN and other details on X? Here's what you should know

If you’ve reached out to T-Mobile’s customer service team on X recently, you might have been caught off guard by an unusual request. Instead of the typical verification link that directs you to T-Mobile’s website, T-Force representatives are now asking customers to email their personal information — including their PIN — to a company address.

The email address in question is [email protected], and representatives are requesting your X handle, full name, T-Mobile phone number, and account PIN or passcode. For customers who’ve grown accustomed to T-Mobile’s previous verification method, this change feels suspicious. Many have taken to Reddit to voice their concerns, with some calling it “super fishy” and worrying about security breaches.

Here’s the thing: it’s completely legitimate, but there’s more to the story.

T-Mobile’s verification system specifically for X appears to be experiencing ongoing technical difficulties. Multiple customers have reported the same email verification process over the past few weeks, with some saying they encountered it as far back as three weeks ago. The company’s regular verification link system that sends you to their secure website simply isn’t working for X users right now.

However, if you’re uncomfortable sending your PIN via email (and honestly, who wouldn’t be?), there’s a workaround. T-Force’s verification system is still functioning normally on Facebook and Instagram. Several customers have successfully switched to Facebook Messenger after encountering the email requirement on X, where they were able to use the standard secure login verification without any hassle.

T-Mobile representatives told multiple users that this is a temporary measure while they work on restoring their X verification system. The company maintains that the email method is secure, and customers who have gone through the process report that it works as intended. You’ll receive a case ID number after sending your information, which you then share with the representative to continue your conversation.

If you absolutely need to contact T-Force through X and don’t mind using the email verification, make sure you’re typing the email address manually: [email protected]. Double-check that you’re actually communicating with a verified T-Force account before sharing any information.

For those who prefer to skip the email altogether, switching to Facebook Messenger for T-Force support remains your safest bet until the X verification system gets back up and running.