Multiple users report dead Whoop 5.0 MG devices within first day

The excitement surrounding the launch of Whoop’s latest fitness tracker, the 5.0 MG, is quickly turning into frustration for a growing number of customers. Dozens of users report their new 5.0 MG sensors dying completely within hours of initial use.

Users describe identical symptoms where their trackers suddenly stop working with no warning signs. The devices fail to display any LED lights, refuse to pair with the mobile app, and remain unresponsive even when fully charged.

Multiple customers on X, Reddit and Whoop’s official community forums have documented the problem. User afshinr reported that their device “stopped working overnight after working for 8 hours. No green light, no blue light nothing. It won’t now pair with the app.” Another user, JTheodore, experienced an even quicker failure, stating their tracker “stopped completely after 2 hours – no lights, no connection.”

The timing of these failures appears random, but consistently occurs within the first day of use. Some users report devices lasting only 30 minutes before becoming completely unresponsive. Despite following Whoop’s official troubleshooting steps, including charging protocols and reset procedures, the devices remain dead.

‘My MG device died after 30 mins now I can get any lights on it and it won’t pair with my app,” wrote user obomber.

“Worked for two hours and then stopped,” shared crhuotari.

Several users have reported receiving replacement devices. One user even shared a screenshot of an email they got from Whoop about the faulty device.

But it hasn’t been smooth sailing for everyone. One user was sent the standard 5.0 models instead of the premium MG versions they originally purchased.

“So Whoop sent me another one – telling me to return the faulty Whoop MG. The only problem was that they replaced it with the inferior 5.0 model,” complained afshinr about their replacement experience.

A few others simply had a package show up to their doorsteps from Whoop with a replacement MG. These users claim they didn’t get any email or notice either.

While Whoop has provided some troubleshooting guides and has begun processing replacements for affected users, the sheer volume of complaints suggests a potentially larger quality control issue with the initial batch of 5.0 MG trackers. The company is now facing the challenge of addressing these widespread failures swiftly and transparently to maintain the trust of its loyal customer base, many of whom are long-term subscribers. The coming weeks will be crucial in seeing how Whoop navigates this product crisis.

For those interested, here are more links to complaints about the issue: 1, 2, 3, 4, 5, 6, 7, 8, 9.