Whoop users are discovering that the company’s AI support system is providing false information about a frustrating bug in the Strength Trainer feature, claiming it’s an intentional update when it’s actually a software glitch that’s already being fixed.
The issue began appearing about two weeks ago when users noticed they could no longer skip between exercises during their workouts. Previously, the Strength Trainer allowed people to jump around their routine freely, which was particularly useful for supersets or when gym equipment wasn’t available in the expected order. Now the app forces users to complete exercises in the exact sequence they’re listed.
When one frustrated Reddit user contacted Whoop’s AI support about the problem, they received a detailed response explaining this was a deliberate design change. The AI claimed the new system “helps track your sets, reps, and muscular load more accurately” and “keeps your data clean and ensures your workout summary reflects exactly what you did, in the right order.”
The problem is that explanation is completely wrong. According to Whoop’s official community forums, this is actually a known bug that the company is actively working to fix. A Whoop team member confirmed the issue and announced that a fix will be deployed on July 28 through an App Store update.
“What are people supposed to do if the equipment required for the next exercise is not available at the moment? Sit on the floor and wait?” asked one user, highlighting the real-world frustration this bug causes in busy gyms.
That said, it’s not surprising that Whoop’s AI chatbot confidently dished out false information. We already know AI chatbots can hallucinate a lot, and this incident is yet another reminder of that fact and why we shouldn’t blindly trust everything any AI bot says.
The good news is that Whoop appears responsive to user feedback. Once the update rolls out on July 28, users should be able to return to their flexible workout routines without the AI-invented restrictions that never actually existed as features.
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Dwayne Cubbins
1206 Posts
For nearly a decade, I've been deciphering the complexities of the tech world, with a particular passion for helping users navigate the ever-changing tech landscape. From crafting in-depth guides that unlock your phone's hidden potential to uncovering and explaining the latest bugs and glitches, I make sure you get the most out of your devices. And yes, you might occasionally find me ranting about some truly frustrating tech mishaps.
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