If your Pixel phone stopped recognizing your SIM card after upgrading to Android 15, you’re not alone. Some users are reporting that after updating from the Android 15 beta to the stable release, their phones can’t detect physical SIMs or eSIMs. Here’s a quick rundown of what’s happening and a potential solution that might save you from doing a full factory reset.

The problem

After updating to Android 15, some users have encountered issues such as their phones not detecting SIM or eSIM cards. Even worse, opening the “Network & Internet” settings causes the app to crash with an error linked to the com.android.phone package. Restarting the device or toggling airplane mode has not resolved the problem for most. We were not able to replicate this issue on any of our Pixel devices after installing Android 15. So it’s unclear why some users are encountering it while others aren’t.

That said, a few users have resorted to a full factory reset to restore functionality, however, this isn’t really an ideal solution. Luckily, there seems to be a potential fix using ADB that may help avoid the hassle of wiping the phone.

Potential fix for the SIM card bug

Here’s how you can attempt to fix the issue without losing your data:

  1. Enable USB Debugging:
    • Go to Settings > About phone and tap “Build number” seven times to unlock developer options.
    • Head to Settings > System > Developer options and enable USB Debugging.
  2. Set Up ADB on Your Computer:
  3. Execute the Commands:
    • Open a terminal or command prompt on your computer.
    • Run the following commands:
      adb shell
      pm clear com.android.phone
      pm clear com.android.providers.telephony
      reboot
    • adb shell
      pm clear com.android.phone
      pm clear com.android.providers.telephony
      reboot

Multiple users have confirmed that this did the trick for them. The best part is that you don’t need a rooted device either. Until a proper fix arrives, this ADB method might be your best bet to avoid wiping your phone. Give it a shot and let us know if it helped you fix the problem. This isn’t the only bug with Android 15 though. Some users are facing issues with the homescreen customization feature, devices getting bricked, and other inconveniences.

Dwayne Cubbins
315 Posts

For nearly a decade, I've been deciphering the complexities of the tech world, with a particular passion for helping users navigate the ever-changing tech landscape. From crafting in-depth guides that unlock your phone's hidden potential to uncovering and explaining the latest bugs and glitches, I make sure you get the most out of your devices. And yes, you might occasionally find me ranting about some truly frustrating tech mishaps.

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