If your Pixel phone stopped recognizing your SIM card after upgrading to Android 15, you’re not alone. Some users are reporting that after updating from the Android 15 beta to the stable release, their phones can’t detect physical SIMs or eSIMs. Here’s a quick rundown of what’s happening and a potential solution that might save you from doing a full factory reset.
The problem
After updating to Android 15, some users have encountered issues such as their phones not detecting SIM or eSIM cards. Even worse, opening the “Network & Internet” settings causes the app to crash with an error linked to the com.android.phone package. Restarting the device or toggling airplane mode has not resolved the problem for most. We were not able to replicate this issue on any of our Pixel devices after installing Android 15. So it’s unclear why some users are encountering it while others aren’t.
That said, a few users have resorted to a full factory reset to restore functionality, however, this isn’t really an ideal solution. Luckily, there seems to be a potential fix using ADB that may help avoid the hassle of wiping the phone.
Potential fix for the SIM card bug
Here’s how you can attempt to fix the issue without losing your data:
- Enable USB Debugging:
- Go to Settings > About phone and tap “Build number” seven times to unlock developer options.
- Head to Settings > System > Developer options and enable USB Debugging.
- Set Up ADB on Your Computer:
- Download and install ADB tools from Google’s developer page.
- Connect your phone to your computer via USB.
- Execute the Commands:
- Open a terminal or command prompt on your computer.
- Run the following commands:
adb shell
pm clear com.android.phone
pm clear com.android.providers.telephony
reboot - adb shell
pm clear com.android.phone
pm clear com.android.providers.telephony
reboot
Multiple users have confirmed that this did the trick for them. The best part is that you don’t need a rooted device either. Until a proper fix arrives, this ADB method might be your best bet to avoid wiping your phone. Give it a shot and let us know if it helped you fix the problem. This isn’t the only bug with Android 15 though. Some users are facing issues with the homescreen customization feature, devices getting bricked, and other inconveniences.